Responsible Gambling Policy

At Spin and Win we are committed to safe, controlled play. We believe gambling should be an enjoyable, optional activity and we work to give players clear tools and information to manage their account activity. This page explains the protection principles we follow and the practical controls available to help you stay in control.

Player protection principles

We prioritise player safety and transparency. We encourage responsible behaviour, offer self-managed tools, and provide clear steps for players who need to limit or pause their activity. Our approach is supportive and non-judgemental, focusing on prevention and practical help.

Activity-control tools

Players can use a range of controls from their account to manage play. These include deposit limits, loss limits, session timers, and temporary account holds. You can adjust most settings directly in your account area or ask our support team for assistance if you prefer help setting limits.

Deposit limits

You can set daily, weekly, or monthly deposit limits to control how much money enters your account. Limits can be increased, decreased, or removed, though increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits let you cap the net losses you are willing to accept over a chosen period. Setting a loss limit helps prevent chasing losses and keeps play within a budget you control.

Time limits and session reminders

Session timers and daily play reminders are available to help you monitor how long you play. You can choose automatic log-out after a set duration or receive on-screen reminders during play to take a break.

Self-exclusion and account breaks

If you need a break from gambling, self-exclusion allows you to suspend access to your account for a predefined period or indefinitely. During self-exclusion, we block access to the account and stop marketing communications when possible. Contact our support team to start a self-exclusion or to request account closure.

Signs of problematic behaviour

Warning signs may include spending more than intended, difficulty stopping play, borrowing to fund gambling, or neglecting work and relationships. If you notice these signs in yourself or someone you care about, consider using limits, taking a break, or seeking further help.

Tips for maintaining control

Set a realistic budget before you start, use deposit and loss limits, schedule regular breaks, avoid chasing losses, and do not gamble under the influence of alcohol or when stressed. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need extra support, consider contacting your provincial problem gambling service, a confidential counselling service, or a national helpline. Trained professionals can offer advice, counselling, and referral options. If you want assistance setting limits or arranging self-exclusion, contact our support team and we will guide you through the steps.