User Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of Spin and Win. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable behaviour, and how promotions, deposits and withdrawals are handled. By using the platform you agree to follow these terms and any additional rules posted on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and do not share login details with others. We may require account verification at any time to confirm identity, ownership of payment methods, or jurisdictional eligibility. Failure to complete verification when requested may result in restrictions on deposits, play, or withdrawals.

Only one account is permitted per person, household, or device unless we explicitly accept otherwise. We may apply account limits, deposit controls, time-outs or self-exclusion at your request or where we consider it appropriate for responsible use.

Eligibility requirements

Access to Spin and Win is available only to users who meet applicable legal requirements in their jurisdiction. You must be of legal gambling age where you live and have legal capacity to enter into these terms. We may refuse registration or close accounts where there is doubt about eligibility.

Acceptable platform use

Users must not use the platform for fraudulent or abusive behaviour, including but not limited to money laundering, collusion, bonus abuse, or multi-accounting. Trading, arbitrage or methods that exploit software errors or vulnerabilities are prohibited. We reserve the right to suspend or close accounts and withhold funds where misuse is suspected.

General bonus and promotion rules

Promotions are subject to their own terms in addition to these conditions. General rules include eligibility restrictions, wagering requirements, maximum bet limits while a bonus is active, and game contribution percentages. Promotional terms, validity periods and activation steps will be displayed with each offer. If promotional details are unclear, contact support before participating.

Deposits and withdrawals

Deposits

Accepted payment methods, minimums and maximums are shown in the cashier. We may require proof of source of funds or ownership of payment instruments. Deposits may be subject to processing times and third-party fees which are outside our control.

Withdrawals and checks

Withdrawal requests are processed after account checks and may be subject to verification steps. We may delay or cancel withdrawals pending documentation, fraud checks, or regulatory requirements. Limits and processing times vary by method and may be listed in the cashier; where not specified they are determined case-by-case.

Dispute resolution

If you have a dispute, contact our support team with full details. We aim to resolve matters promptly and fairly. If a resolution cannot be reached, we will outline available escalation steps and, where applicable, the independent complaint channels you may use.

Updates to terms and conditions

We may update these terms from time to time. Notice of material changes will be posted on the site. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Please review this page regularly to stay informed of any amendments.