Spin and Win Casino Privacy Policy

At Spin and Win we take your privacy seriously. This page explains what personal and technical information we collect, how we use it, and the steps we take to protect it. It also explains your rights and how you can access, correct, or request deletion of your information. We aim to be clear and practical about privacy so you can use our online casino services in Canada with confidence.

Types of data we collect

Personal data

When you register an account or contact support we collect personal information such as your name, date of birth, contact details, mailing address, and government ID where verification is required. We also store account credentials and any correspondence you send to us.

Technical data

We collect technical information needed to operate the service, including IP address, device and browser type, operating system, session logs, and crash reports. This helps us maintain site stability, prevent fraud, and improve performance on desktop and mobile.

Transactional and activity data

We record transactional information such as deposits, withdrawals, wagers, wins, losses, bonus activity, and betting history. We also retain game-play and usage data - for example which games you play, session length, and recent wins - to provide account activity and resolve disputes.

How we use your information

Your information is used to create and manage your account, process payments, verify identity for KYC requirements, prevent fraud, and comply with legal obligations. We also use aggregated or anonymized data for analytics to improve site stability and product features. We do not sell your personal information to third parties for marketing.

Data protection practices

We protect your information using standard security measures such as encryption in transit and access controls for stored data. Access to personal data is restricted to staff and service providers who need it to perform their duties. We monitor systems for suspicious activity and maintain procedures to respond to security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, perform analytics, and serve relevant content. You can manage cookie settings in your browser, but turning off certain cookies may affect functionality such as keeping your session active.

User rights

You have rights to access and correct personal information we hold about you. You may request deletion of your account subject to legal and regulatory retention requirements. To submit a request, contact our privacy team at [email protected]. We will respond to verifiable requests and explain any limits to those rights.

Access, correction and deletion of data

If you wish to review, update, or remove data from your account, log in to your profile or contact support. Certain transactional records and identification documents may be retained as required for compliance and fraud prevention even after account closure.

Information sharing and third parties

We share information with trusted third parties to operate the service - for example payment processors, identity verification providers, fraud-prevention vendors, and analytics partners. All third parties are contractually bound to protect data and use it only for permitted purposes. We may also disclose information as required by law or to respond to lawful requests.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted here and where appropriate communicated to account holders. Please review this page periodically to stay informed about how we handle your information.