Responsible Gambling

At Spin and Win we take responsible gambling seriously. We want players to enjoy controlled play and to stay safe while using our site. This page explains the principles we follow, the account controls we offer, and where to find help if gambling stops being fun. We encourage players to use the tools below and to contact our support team whenever they need assistance.

Player protection principles

We prioritise player safety, clear information, and fair access to account controls. We promote responsible play by making it easy to set limits, take breaks, and reach support. Our approach is practical and non-judgemental: we provide tools and guidance so each player can make informed choices about their gaming.

Activity-control tools

We offer a set of self-service controls inside your account so you can tailor play to your needs.

Deposit and spending controls

Set limits on deposits to manage how much you place into your account over a day, week, or month. These limits can be increased or decreased through your account settings, subject to any verification checks and any mandatory cooling-off periods.

Session and time controls

Choose session time limits and receive on-screen reminders when you reach them. You can also enable automatic logout after a set period to help keep play in check.

Loss and wager limits

Apply loss limits or maximum wager limits so you do not exceed a preferred spend level. These controls are designed to be simple to adjust and to act immediately once confirmed.

Deposit limits

Players can set daily, weekly, or monthly deposit limits via their account. If you choose to lower a limit the change will apply immediately. If you request an increase, there may be a short waiting period before the higher limit takes effect to encourage thoughtful decisions.

Loss limits

Loss limits let you cap how much money you are prepared to lose in a set time frame. They are independent of deposit limits and can be managed separately in your responsible-gambling settings.

Time limits and account breaks

Account breaks and cool-off periods are available for players who want a temporary pause. You can take a short break or set a longer time-out. During these periods you will not be able to access your account to play.

Self-exclusion

If you need a longer interruption, self-exclusion is available. Self-exclusion blocks access for a defined period and may include account closure options. We will explain next steps and available support when you request self-exclusion.

Signs of problematic behaviour

Warning signs include chasing losses, spending more time than intended, borrowing money to gamble, or neglecting responsibilities. If you notice these patterns in yourself or someone you care about, consider using account controls and seeking advice.

Tips for maintaining control

Set clear limits before you play, treat gambling as entertainment not income, take regular breaks, and avoid gambling when stressed or tired. Use the tools in your account to enforce the limits you choose.

Professional help and support organisations

We encourage players to seek professional advice if needed. In Canada, provincial problem gambling helplines, ConnexOntario where available, and Gamblers Anonymous offer confidential support. If you need help, contact your local health service or a recognised support organisation for guidance.

If you need assistance with any responsible-gambling tools, contact our support team through the help centre in your account. At SpinandWin we are here to support safe and controlled play.