General Terms and Conditions

These Terms and Conditions describe the rules that govern access to and use of the online gaming services provided by Spin and Win. They explain the relationship between our company and users, set out account duties and eligibility requirements, and describe how we handle promotions, payments and disputes. By using our platform you agree to these terms and any related policies that we publish.

Account responsibilities

Account holders are responsible for maintaining accurate account information and for any activity originating from their account. We require that users keep login details secure and notify us immediately if they suspect unauthorized access. We may suspend or close accounts where we reasonably believe there has been misuse, fraudulent activity, breach of these terms, or failure to complete verification.

Account verification

We may ask for identity, address or payment documents to verify accounts, comply with local requirements and protect against fraud. Until verification is completed, we may restrict some account functions, including deposits and withdrawals. Failure to provide requested documents may result in account suspension or closure.

Eligibility requirements

Use of our services is restricted to persons who meet applicable legal age and other eligibility rules in their jurisdiction. Users must not open more than one account unless expressly permitted. We may apply location checks and refuse registration where our services are not available or where local law prohibits participation.

Acceptable platform use

Users must not use the platform for unlawful purposes, to attempt system intrusion, or to manipulate game outcomes. Cheating, collusion, chargeback abuse and the use of automated bots are prohibited. We reserve the right to investigate suspicious behaviour and to take appropriate action, including withholding funds and closing accounts.

General bonus and promotion rules

Promotions and bonus offers are governed by specific terms that apply in addition to these general conditions. Unless otherwise stated, bonuses may carry wagering or other requirements, eligibility limits and play restrictions. We may void promotions, reclaim bonus amounts or close accounts if we suspect abuse or non-compliance with promotional rules.

Deposits and withdrawals

We accept various payment methods and will provide cashier terms when you access your account. All deposits and withdrawals are subject to verification checks and any applicable limits. We may temporarily withhold withdrawals pending identity checks, source-of-funds verification or where required by applicable law. Fees, processing times and minimums are set out in the cashier and may vary by payment method.

Dispute resolution

If you have a complaint, contact our support team and provide relevant details. We will investigate and aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our internal process, parties may seek independent advice or use alternative dispute resolution procedures permitted under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the platform and take effect as stated in the update notice. Continued use of the service after updates constitutes acceptance. For clarity, users may review historical versions or contact support for assistance with specific changes to SpinandWin policies.